Customer care / Returns
Returns & exchanges.
If there is an issue with your order, contact NOCTURNE on WhatsApp as soon as possible so we can review it with you.
Start with a conversation
Share your order details, the reason for your request, and a description of the product’s condition. Supporting photographs can help explain the issue.
Contact usBefore returning a product
Return or exchange eligibility is reviewed directly with the seller, taking account of the order, product condition, reason for return, and delivery circumstances.
Keep products unworn and in their original condition and packaging where applicable. Contact us for instructions before sending anything back. Any next steps and applicable terms will be discussed with you.
Demo policy note: specific return and refund terms have not been finalized. The seller must establish them before commercial use; confirm the applicable terms before ordering.