Customer care / Warranty & Care
Warranty & care.
For warranty, servicing, or product-care questions, start by telling us which product you own and how we can help.
Help us understand the issue
Send your product reference, purchase or order details, a description of the issue, and supporting images if useful. Warranty coverage, service terms, and any costs are confirmed by the seller.
Contact usEveryday watch care
A few careful habits help you look after your watch.
- Avoid impacts and handle the watch with care.
- Respect the stated water-resistance rating and keep the crown closed. Do not operate it underwater.
- After exposure to water, dry the watch carefully. Check the care guidance for your model and strap before rinsing or cleaning it.
- Ask about periodic servicing for your mechanical watch and care suited to its materials.
Demo policy note: no fixed warranty duration or service entitlement is stated here. Final warranty terms must be established by the seller before commercial use.